⭐⭐⭐⭐⭐ Rated 5.0 on Google(970+ reviews) +30 698 56 80 754

Rental Policy

In this section you can find our rental policy. Make sure to read it carefully before booking a car from us. We are at your disposal if you need any additonal information.

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AGE RESTRICTIONS

  • 23–70 years
    Toyota Aygo (2019), Toyota Yaris (2019), Fiat Doblo 7-seater (2014)

  • 24–70 years
    Toyota Aygo X (2025), Skoda Fabia (2023), Peugeot 208 (2024), Fiat 500 Cabrio (2024), Toyota Yaris Hybrid (2025)

  • 26–70 years
    Peugeot 2008 (2024), Skoda Kamiq (2025), Dacia Jogger 7-seater (2024)

DRIVER’S LICENCE

  • Drivers must hold a valid driving licence for at least 18 months (1.5 years).

  • Original licence must be presented at pick-up.

Licence acceptance

  • EU/EEA countries (including UK, Norway, Iceland, Switzerland, Liechtenstein)

  • USA, Canada, Australia

  • Other countries:
    A national driving licence written in Latin characters or accompanied by an official English translation is required.
    An International Driving Permit (IDP) is required where Greek law mandates it.

❗ Photocopies, digital licences, learner’s permits, or restricted licences are not accepted.

DELIVERY & COLLECTION OF VEHICLES

TAXES

Free delivery & collection in Koutsounari, Ferma and Ierapetra.

Delivery/collection is available in Lasithi & Heraklion regions, including:

  • Heraklion Airport & Port

  • Sitia Airport & Port

Charges depend on rental duration:

3–5 days

  • Makrigialos / Koutsouras / Mirtos: €40 per way

6–8 days

  • Heraklion / Sitia Airport or Port: €80 per way

  • Makrigialos / Koutsouras / Mirtos: €25 per way

9–14 days

  • Heraklion / Sitia Airport or Port: €60 per way

  • Makrigialos / Koutsouras / Mirtos: Free

15 days or more

  • Heraklion / Sitia Airport or Port: €50 per way
  • Makrigialos / Koutsouras / Mirtos: Free

🚗 Free Delivery & Pick-up (Daytime)

Ierapetra – Koutsounari – Ferma
Free of charge, within a flexible time window.

🌙 After-hours Delivery (22:00–08:00)

For arrivals outside standard working hours.

  • Delivery outside 22:00–08:00

  • Pre-prepared contract

  • Express handover

💶 25€ / booking

After-hours returns are always free of charge.

🕒 Priority Time Slot (Optional – Daytime)

For guests who prefer an exact delivery time during the day.

  • Fixed time slot

  • Priority service

  • Express check-in

💶 25€ / booking

🚫 Services are not available for Chania Airport or Rethymno region.

All prices include 24% VAT.

PAYMENT METHODS

Accepted:

  • Credit/Debit Cards (Visa, Mastercard)

  • PayPal (+5%)

  • American Express (+3%)

  • Cash

Not accepted:

  • Cards belonging to non-listed drivers

INSURANCE – FULL COVER

All rentals include Full Insurance, covering:

  • Collision Damage Waiver – Zero Excess

  • Personal Accident Insurance

  • Public Liability Insurance (up to €1,300,000)

  • Theft Protection (excluding negligence)

  • Uninsured Vehicle Coverage

  • 24/7 Roadside Assistance

❗ Not covered:

  • Undercarriage damage

  • Interior damage

  • Damages caused by improper or prohibited use

WHAT IS NOT COVERED BY INSURANCE

The renter is fully liable if damage occurs due to:

  • Driving on non-asphalt or off-road surfaces

  • Traffic violations or reckless driving

  • Alcohol or drug influence

  • Unauthorized drivers

  • Late return without approved extension

  • Ferry transport or cross-border use

  • Interior damage, clutch/gearbox misuse, animal damage

FERRY & BORDER RESTRICTIONS

Transporting the vehicle by ferry or outside Greece is strictly prohibited.
All insurance becomes void.

ADDITIONAL DRIVERS

  • Up to 3 drivers total

  • €4/day per additional driver

CHILD SEATS

Available: Infant, Baby, Booster seats
Loss or damage charge: €50

By law, children must use a child seat until 12 years old or 1.50m height.

MILEAGE

✔ Unlimited kilometres included.

FUEL POLICY

Return the vehicle with the same fuel level as collected.

Night deliveries include at least ½ tank.

CANCELLATION POLICY

  • More than 4 days before pick-up
    Full deposit refund minus €4 bank fees

  • Within 4 days before pick-up
    Deposit is non-refundable

  • No-show
    Deposit is non-refundable

Missing documents result in cancellation without refund.

ACCIDENTS & FINES

  • Accidents must be reported immediately

  • Police must be notified (100) if required

  • Traffic fines are the renter’s responsibility
    If paid by us: €25 administration fee

GPS TRACKERS & PRIVACY

GPS trackers are installed solely for vehicle security and theft prevention.
Location data is not used for driver monitoring and is disclosed only when legally required.

VEHICLE CONDITION & CLEANING

  • Vehicles must be returned in good condition

  • Special cleaning may incur a €10–€80 fee

  • Smoking inside vehicles results in an €80 cleaning charge

CAR REPLACEMENT

In case of breakdown or accident, replacement is provided within 24 hours, unless misuse is confirmed.

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Minimum rental: 3 days
July & August: minimum 5 days
Heraklion/Sitia Airport delivery: minimum 6 days

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